Refund policy

We want you to enjoy complete confidence when purchasing from us. Most vaporizers and accessories come with a manufacturer’s warranty, and we are happy to help assist with warranty claims wherever possible.

Manufacturer Warranty Registration

Many manufacturers require the device to be registered within a certain time frame after purchase in order to activate the standard warranty or qualify for any extended warranty coverage.

We strongly recommend registering your device directly with the manufacturer as soon as possible after receiving it. This helps ensure you receive the full warranty support and any additional coverage that may be available for your product.

Please note that warranty registration requirements and time limits may vary depending on the manufacturer.

Warranty Support (First 6 Months)

For products purchased from us within the first 6 months, we can help process most of the warranty claim on your behalf.

Our team will review the issue and assist with troubleshooting before arranging the next steps.

After 6 Months

If your product develops a fault after 6 months, you will need to contact the manufacturer directly for warranty support. Most manufacturers provide extended warranties and will guide you through their claim process.

Submitting a Warranty Request

To help us process your claim quickly, the following information must always be included when contacting us:

  • A clear description of the fault
  • Video verification of the issue
  • A photo of the device serial number

This information allows us to properly assess the issue and communicate with the manufacturer if required.

Troubleshooting

Before processing a warranty claim, our team may guide you through basic troubleshooting steps. Many common issues can be resolved quickly without the need for a return or replacement.

Important Information

  • Warranty claims cannot be processed without the required information and verification listed above.
  • Please ensure videos and photos are clear so we can assess the issue accurately.
  • Warranty coverage and final decisions are subject to the manufacturer’s warranty terms.