Customer Accounts
To shop with Altitude, all customers are required to submit an age verification form which will be sent after you place an order or create an account. This ensures we can provide a safe, secure, and compliant service for age-restricted products.
Age Verification Requirement
All products sold on Altitude are strictly 18+ only.
To comply with regulations, every customer must create an account before placing an order.
Identification Checks
All new accounts will be required to provide valid identification showing:
- Full Name
- Date of Birth
This is used to verify that you meet the legal age requirement.
Matching Details
The name on your account must match the identification provided.
Accounts with mismatched or incomplete information may be delayed or declined.
Order Approval
We reserve the right to:
- Request additional verification if needed
- Delay or cancel any order
- Refuse service if we are not satisfied with the information provided
This is to ensure full compliance with age-restriction laws and to protect our customers.
Why This Matters
These measures help us maintain a responsible retail environment and ensure our products are only supplied to eligible customers.